Contact us
Need help or have a question? You can reach us through our members app, phone, email, or post. Our friendly team is here to support you and will respond as soon as possible.
Explore our FAQs below, or contact us directly for assistance.
Where we live
Address
The Money Co-op
1 Angel Square, Manchester, M60 0AG
Please note the office is closed to walk-in visitors.
Callback service
0345 602 3554
Leave a voicemail with your name, membership number, and query, and we’ll call you back the same working day if message left before 3pm, or the next working day if after 3pm.
Existing member?
The quickest and most secure way to get in touch is to contact us when logged into your account.
Non-member?
If you have a question about joining, or any aspect of membership, loans or saving with us, there’s a good chance it’s covered in our FAQs.
Alternatively, phone or email us and we’ll get back to you as soon as we can.
FAQs
Our team is available from 9am to 4:30pm on Monday, Wednesday, Thursday, and Friday, and from 10am to 4:30pm on Tuesday. We’re closed on Bank Holidays.
The quickest way is through your online member services – our members app or online portal. Message us anytime, and we’ll get back to you during office hours. You can also leave a voicemail or email us.
Get the app
With The Money Co-op app, you can easily check your savings and loan balances, view transactions, request withdrawals, and apply for a loan. You can also add or remove linked bank accounts—all from your phone. Download links for Iphone and Android are available on the bottom of the member login page on the link below.
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Complaints
We always aim to provide excellent service, but if we’ve fallen short, we want to make it right.
You can let us know using any of the usual contact methods or submit a formal complaint by emailing us at feedback@themoney.coop