Help and support at Christmas

For many people, this time of year can be particularly challenging for lots of reasons. The pressure to keep up, spend more, or put on a brave face can be a lot. If you’re finding things difficult, please don’t struggle in silence. Reaching out to someone you trust – a friend, family member, or an organisation that can help, can make a real difference.

We’ve pulled together a list of trusted organisations who are there if you need someone to talk to over Christmas or at any point in the year.

Samaritans

Free, confidential support 24/7 for anyone who needs to talk.

Call 116 123 or Visit their website

Their number is free to call from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call.

Shout

Free, confidential 24/7 text support if you’re struggling to cope.

Text SHOUT to 85258 any time to connect to a volunteer or visit their website

Mind Infoline

Information and advice about mental health and where to get support.

Open Monday–Friday, 9am–6pm.

Call 0300 123 3393 or Visit the Mind website.

Call 0300 304 7000.

PAPYRUS HOPELINEUK

Support for children, young people under 35, and anyone worried about a young person.

Open Monday–Friday, 10am–10pm; weekends and bank holidays, 2pm–10pm.

Call 0800 068 4141 or text 07786 209697.

NHS 111 : Non emergencies and Mental Health Support

If you need urgent help but it’s not a 999 emergency, NHS 111 is available 24/7.

Get help from 111 online or call 111 and select the mental health option.

And if money worries are adding to the load, for example you are struggling to repay your loan with us, or have any other issues with your credit union account, please contact us, you can send us a secure message through the app or member portal. We’re here to help you find a way forward.